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Dealing with difficult people : proven strategies for handling stressful situations and defusing tensions by Cava, Roberta

Reaching out : interpersonal effectiveness and self-actualization by Johnson, David W.

Everyone can win : how to resolve conflict by Cornelius, Helena, Faire, Shoshana

Mengendalikan masalah dalam hubungan peribadi by Abdullah Hassan , 1942-, Ainon Mohd. , 1950-

Berunding : panduan menyelesaikan konflik peribadi dengan cara yang memuaskan semua pihak by Abdullah Hassan , 1942-, Ainon Mohd. , 1950-

Conflict dialogue : working with layers of meaning for productive relationships by Kellett, Peter M.

Table of contents
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Pengurusan konflik by Mohd. Foad Sakdan

How people tick [ a guide to over 50 types of difficult people and how to handle them by Leibling, Mike

NetLibrary

The dark side of interpersonal communication [ by Cupach, William R., Spitzberg, Brian H.

NetLibrary

Disagreements, disputes, and all-out war [ 3 simple steps for dealing with any kind of conflict by Scott, Gini Graham

MyiLibrary
NetLibrary

Interpersonal communication : a goals based approach by Canary, Daniel J., Cody, Michael J., Manusov, Valerie Lynn

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Krisis & konflik institusi keluarga by Abd. Rahim Abd. Rashid, Che Hashim Hassan, Sufean Hussin , 1956-

Konflik by Amran Hassan

How to reduce workplace conflict and stress : how leaders and their employees can protect their sanity and productivity from tension and turf wars by Maravelas, Anna