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Using the Internet as a reference tool a how-to-do-it manual for librarians by Sauers, Michael P.

Content and workflow management for library web sites case studies by Yu, Holly

Distance learning information access and services for virtual users by Iyer, Hemalata

Library Web sites : creating online collections and services by Wilson, A. Paula

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The virtual reference handbook interview and information delivery techniques for the chat and E-mail environments by Kovacs, Diane K. (Diane Kaye) 1962-

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Reference reborn breathing new life into public services librarianship by Zabel, Diane

IM and SMS reference services for libraries by Bielskas, Amanda 1974-, Dreyer, Kathleen M. 1972-

Reference and information services an introduction by Cassell, Kay Ann, Hiremath, Uma

Awareness of reference desk among students in Universiti Sultan Zainal Abidin (UniSZA) Library December 2013 by Fateeha Zamrah Yusoff

Digital reference service model of web services application for library information system using formal specification by Zainab Magaji Musa

Library web ecology what you need to know as web design coordinator by Erdman, Jacquelyn Marie

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