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  1. 1

    Total quality essentials using quality tools and systems to improve and manage your business by Soin, Sarv Singh

    Published 1999
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    Customer first a strategy for quality service by Walker, Denis

    Published 1990
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    Seeking customers by Shapiro, Benson P., Sviokla, J. J.

    Published 1993
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    Customer retention through quality leadership the Baxter approach by Auld, David D. 1940-, Fliehman, Deborah G. 1953-

    Published 1992
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    Keeping customers by Shapiro, Benson P., Sviokla, J. J.

    Published 1993
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    Customer satisfaction the other half of your job by Scott, Dru

    Published 1988
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    Value and strategy competing successfully in the nineties by Shenkman, Michael H.

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    Satisfaction a behavioral perspective on the consumer by Oliver, Richard L.

    Published 1997
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    Customer engineering cutting-edge selling strategies by Frigstad, David B.

    Published 1995
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    Customer satisfaction in hotel industry at Kuala Terengganu Primula Beach Resort by Mohd Zaidie Mohd Taza

    Published 2004
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    Customer behaviour consumer behaviour and beyond by Widing, Robert

    Published 2003
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