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  1. 1
    Magnet marketing : the ultimate strategy for attracting and holding customers

    Magnet marketing : the ultimate strategy for attracting and holding customers by Graham, John R. [ (John Rushton)] , 1931-, Bennett, Steven J. , 1951-

    Published 1991
  2. 2
    Customer first : a strategy for quality service

    Customer first : a strategy for quality service by Walker, Denis

    Published 1990
  3. 3
    Seeking customers

    Seeking customers by Shapiro, Benson P., Sviokla, J. J.

    Published 1993
  4. 4
    Competing globally through customer value : the management of strategic suprasystems

    Competing globally through customer value : the management of strategic suprasystems by Bounds, Gregory M., Stahl, Michael J.

    Published 1991
  5. 5
    The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition

    The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition by Ranadive, Vivek

    Published 2006
  6. 6
    Customer retention through quality leadership : the Baxter approach

    Customer retention through quality leadership : the Baxter approach by Auld, David D. , 1940-, Fliehman, Deborah G. , 1953-

    Published 1992
  7. 7
    Keeping customers

    Keeping customers by Shapiro, Benson P., Sviokla, J. J.

    Published 1993
  8. 8
    Customer satisfaction : the other half of your job

    Customer satisfaction : the other half of your job by Scott, Dru

    Published 1988
  9. 9
    Value and strategy : competing successfully in the nineties

    Value and strategy : competing successfully in the nineties by Shenkman, Michael H.

  10. 10
    Satisfaction : a behavioral perspective on the consumer

    Satisfaction : a behavioral perspective on the consumer by Oliver, Richard L.

    Published 1997
  11. 11
    Guide to customer surveys : sample questionnaires and detailed guidelines for creating effective surveys

    Guide to customer surveys : sample questionnaires and detailed guidelines for creating effective surveys by Spunt, Trevor M.

    Published 1999
  12. 12
    Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program

    Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program by Anton, Jon

    Published 1997
  13. 13
    A study on customers' satisfaction on the services received at HUSM (Hospital Universiti Sains Malaysia)

    A study on customers' satisfaction on the services received at HUSM (Hospital Universiti Sains Malaysia) by Mohd Nuzul Hisham Abdullah

    Published 2004
  14. 14
    Customer satisfaction in hotel industry at Kuala Terengganu : Primula Beach Resort

    Customer satisfaction in hotel industry at Kuala Terengganu : Primula Beach Resort by Mohd Zaidie Mohd Taza

    Published 2004
  15. 15
    Customers' satisfaction towards secretarial services provided by 'A to Z accounting and secretarial services' : a case study

    Customers' satisfaction towards secretarial services provided by 'A to Z accounting and secretarial services' : a case study by Rosmolyati Mohmad

    Published 2005
  16. 16
    Customer behaviour : consumer behaviour and beyond

    Customer behaviour : consumer behaviour and beyond by Widing, Robert

    Published 2003
  17. 17
    Organizational behavior : improving performance and commitment in the workplace

    Organizational behavior : improving performance and commitment in the workplace by Colquitt, Jason A., LePine, Jeffery A., Wesson, Michael J.

    Published 2009
  18. 18
    Connor [ the ISO 9001: 2000 road movie leadership skills for customer satisfaction

    Connor [ the ISO 9001: 2000 road movie leadership skills for customer satisfaction by Bertsos, Nick, Davis, G. Scott, Ferguson, Murray, Smith, Jacqueline

    Published 2003
  19. 19
    Quality service : how America's top companies are competing in the customer-service revolution ... and how you can too

    Quality service : how America's top companies are competing in the customer-service revolution ... and how you can too by Denton, D. Keith

    Published 1994
  20. 20
    Listening to the voice of the market : how to increase market share and satisfy current customers

    Listening to the voice of the market : how to increase market share and satisfy current customers by Reidenbach, R. Eric

    Published 2010

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