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UNIX & Linux answers! certified tech support
by
Russel, Charlie
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Crawford, Sharon
Published 1998
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The IT professionals's guide to managing systems, vendors and end users
by
Plotnick, Neil
Published 2000
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A guide to service desk concepts
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Knapp, Donna
Published 2010
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Gong Badak Campus
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H - Social Science
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OPEN SHELF (30 DAYS)
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Crawford, Sharon
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