Ongoing crisis communication : planning, managing, and responding - Coombs, W. Timothy (Thousand Oaks, California : SAGE Publications, 2023)
1. A need for more crisis management knowledge -- 2. Risk as the foundation for crisis management and crisis communication -- 3. The crisis mitigation process: Building Crisis-Resistant and resilient organizations -- 4. Crisis preparing: Part I -- 5. Crisis preparing: Part II -- 6. Recognizing crises -- 7. Crisis responding -- 8. Postcrisis concern and epilogue
Includes bibliographical references (pages 243-268) and index
Keywords: Communication in management; Crisis management