Managing hospitality organizations : achieving excellence in the guest experience

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Managing hospitality organizations : achieving excellence in the guest experience

Bibliographic Details
Main Authors:	Ford, Robert C. Ford , 1945- (Author), Sturman, Michael C. (Author)
Format:	Book
Language:	English
Published:	Thousand Oaks, California : SAGE Publications, Inc. c2020
Edition:	Second edition
Subjects:	Hospitality industry > Personnel management Hospitality industry > Management Hospitality industry > Customer services

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