Managing hospitality organizations : achieving excellence in the guest experience
| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Thousand Oaks, California :
SAGE Publications, Inc.
c2020
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| Edition: | Second edition |
| Subjects: |
| Item Description: | Previous edition: Managing quality service in hospitality : how organizations achieve excellence in the guest experience |
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| Physical Description: | xxxi, 544 pages : illustration ; 25 cm. |
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9781544321509 |