| Summary: | One of the main challenges facing Jordan Telecommunication Sector (JTS) companies
is predicting Work Intentions of their workers, and keeping their best staff satisfied and
loyal for extended retention period. Many employees switched to other local or regional
organizations annually. Hence, examining factors that could retain them from switching
to another service provider is of great importance. A few previous studies showed the
Situational Leadership SL, and the Goal Setting (OS) as one of the core organizational
theories that may influence employee satisfaction, loyalty, and predicting their Work
Intentions WI. This research managed to explore the mediating role of (OS) on the
association concerning SL and middle managers WI. Besides, it investigated the
relationship between SL ® and WI of middle managers in (JTS) companies. A
quantitative research method was employed, and nine experts and two practitioners
pretested the survey using a self-administered questionnaire and applied a pilot study of
100 participants. Overall, it has targeted a population of 450 participants in (JTS), where
the unit of analysis was the middle manager position in the three leading
telecommunication companies providing telephone and internet services. The survey
was distributed online to a sample of 320 participants selected using the stratified simple
random sampling through their official email addresses, where 280 participants
adequately responded to the study after three email reminders sent to them by the HR
department of each company during one month of data collection. Exploratory Factor
Analysis EF A was used to examine the pilot study, Confirmatory Factor Analysis CF A
was applied to examine the constructs' validity, and the Structural Equation Modeling
SEM was employed to test the research hypotheses, utilizing IBM-SPSS 25.0 and
AMOS 24.0. The main findings of this study revealed that SL ® didn't have a significant
effect on WI directly, SL had a considerable impact on (OS) instantly, and (OS) had a
substantial effect on WI directly. n the other hand, SL influenced WI through the
mediator (OS). Besides, the study revealed that participants applied the four
components of SL. The research revealed the existence of a direct impact of SL on
(OS), and an immediate effect of (OS) on WI, while an indirect effect of SL ® on WI
existed when (OS) is considered a mediator. As far as the theoretical implication is
concerned, the study is a premier study that integrates the SL theoretically with (OS)
and WI in one model for telecommunication industry services in Jordan. This research
also provided a better understanding of how companies and decision-makers should
apply SL and (OS) in their management activities in terms of improving their Work
Intentions, reducing their turnover, and increasing their retention period in their current
organizations.
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