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210323s2020 my may |
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|a UniSZA
|e rda
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|a HD61
|b .K43 2020
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|a HD61
|b .K43 2020
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|a Khairul Afzan Aziz ,
|e author
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|a The mediating effect of communication between ERM practices and firm performance of SMEs in Malaysia
|c Khairul Afzan Aziz
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|c 2020
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| 300 |
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|a xix, 412 leaves ;
|c 31 cm.
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|a text
|2 rdacontent
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|a unmediated
|2 rdamedia
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| 338 |
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|a volume
|2 rdacarrier
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| 502 |
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|a Thesis (Doctor of Philosophy) - Universiti Sultan Zainal Abidin, 2020
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|a Includes bibliographical references (leaves 357-383)
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|a 1. Introduction -- 2. ERM and SMES -- 3. Literature review -- 4. Methodology -- 5. Findings -- 6. Discussion and conclusion
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| 520 |
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|a Small and Medium Enterprises (SMEs) represent 98.5% of total business in Malaysia
and play crucial roles in employment creation, income generation, and improve the
socio-economy of the bottom 40% household income group (B40). In Malaysia SMEs'
involvement in business expose themselves to risks. Hence, SMEs need risk
management as an innovative management approach. Literature reviews showed that
the practices of ERM contribute to large firm performance. Although ERM is known as
a tool to increase stakeholder's value, few firms have used this new tool to manage risks.
The objectives of this research are to identify important factors that encourage the
likelihood of ERM practices among non-ERM firms and identify important factors that
influence the penetration level of ERM practices among ERM firms. This study also
examines whether communication mediates the effect between the penetration level of
ERM practices and the firm's performance and evaluates whether the practices ofERM
affect the firm's performance of SMEs. Based on the technological-organizational
environmental context (TOE) framework and Diffusion of Innovation (001) Theory,
the research conceptual framework was formed from four factors, namely, decision
maker (D), technology (T), organization (0), and environment (E) as independent
variables 1 (IV 1) and the ERM practices as the dependent variable 1 (DV 1). Meanwhile,
communication was used as a mediator (M) between the penetration level of ERM
practices as independent variable 2 (IV2) and the firm's performance as dependent
variables 2 (DV2). Using proportionate stratified random sampling, 300 questionnaires
were distributed using a self-administered survey together with 683 online surveys.
However, only 192 samples (99 ERM firms, 93 non-ERM firms) were accepted and
analyzed using Statistical Package for the Social Sciences (SPSS) and Partial Least
Square-Structural Equation Modelling (PLS-SEM). The study confirmed that three
factors consisted of 0 (owner manager's ERM knowledge, owner manager's attitude
towards ERM), T (complexity) and 0 (firm size) have significant relation with the
likelihood of ERM practices. Whereas three factors consisted of T (compatibility), 0
(employees' ERM knowledge level), and E (environmental uncertainty) were supported
for the penetration level of ERM practices. This study also revealed that ERM firms
outperformed non-ERM firms for both financial and non-financial performance.
Communication was found partially mediated between the penetration level of ERM
practices and the firm's performance. In conclusion, there are three implications
outlined. First, the implication for SME owners, which is the ERM firms' performance,
has a higher mean rank compared to non-ERM firms, showing that ERM can be an
approach or a tool for SMEs in the decision-making process to enhance productivity
and growth. Second, the implication for the government agencies and public sectors,
which is, different approaches are needed to encourage non-ERM firms to practice ERM
and to increase the penetration level of ERM practices among ERM firms. Third, the
implication for academicians, which is, the differences between the ERM firms and
non-ERM firm's influential factors made certain the different applications of the
conceptual framework for future study.
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| 610 |
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|a Universiti Sultan Zainal Abidin
|x Dissertations
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| 610 |
2 |
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|a Universiti Sultan Zainal Abidin
|x Faculty of Business and Management
|v Dissertations
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| 650 |
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|a Dissertations, Academic
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| 650 |
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|a Risk management
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| 650 |
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|a Risk management
|x Small and medium enterprise
|z Malaysia
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| 710 |
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|a Universiti Sultan Zainal Abidin .
|b Faculty of Islamic Contemporary Studies
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| 999 |
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|a 1000182337
|b Thesis
|c Reference
|e Gong Badak Campus
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