A study on service quality and customer satisfaction towards local government authority in Majlis Bandaraya Kuala Terengganu
Local governments are known as an important agency in providing services to the citizens and critical element in this regard it is the quality of the services rendered by these agencies. There are 149 local government that exist in Malaysia. Due to the large population in local authorities, th...
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| Format: | Thesis Book |
| Language: | English |
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Table of Contents:
- 1. Introduction
- 2. Literature review
- 3. Research methodology
- 4. Results and discussions
- 5. Conclusion and recommendation