A study on service quality and customer satisfaction towards local government authority in Majlis Bandaraya Kuala Terengganu

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A study on service quality and customer satisfaction towards local government authority in Majlis Bandaraya Kuala Terengganu

Local governments are known as an important agency in providing services to the citizens and critical element in this regard it is the quality of the services rendered by these agencies. There are 149 local government that exist in Malaysia. Due to the large population in local authorities, th...

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Bibliographic Details
Main Author:	Husna Adibah Saad (Author)
Corporate Author:	Universiti Sultan Zainal Abidin . Faculty of Business and Management
Format:	Thesis Book
Language:	English
Subjects:	Universiti Sultan Zainal Abidin > Faculty of Business and Management > Dissertations Universiti Sultan Zainal Abidin > Dissertations Business logistics Dissertations, Academic Quality control Total quality management

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