A study on service quality and customer satisfaction towards local government authority in Majlis Bandaraya Kuala Terengganu - Husna Adibah Saad; Universiti Sultan Zainal Abidin Faculty of Business and Management (2020)
Keywords: Universiti Sultan Zainal Abidin -- Faculty of Business and Management -- Dissertations; Universiti Sultan Zainal Abidin -- Dissertations; Business logistics; Dissertations, Academic; Quality control; Total quality management