| Summary: | The Information Technology Division is a crucial driver of information technology
management across all departments. Professional Competency of Information
Technology (IT) Officers and Assistants Officers will ensure the latest and most
significant technological sustainability. This is important to keep them up to date on
the latest developments in information technology. Therefore, this study was
conducted to look at the competencies of Information Technology (IT) Officers and
Assistants Officers. Also, this study determined the effect of individual characteristics,
nature of work, and organizational climate on professional competency. The study
involved 86 respondents from Information Technology (IT) Officers and Assistants
Officers at state government offices, statutory bodies, and local authorities throughout
Terengganu. In this study, the quantitative approach uses a simple random sampling
method to obtain a sample of the population. The questionnaire set was distributed as
the primary study tool for the data collection process. Statistical Package for Social
Science (SPSS) software was used to analyze the data collected. Factor analysis,
reliability, normality test, descriptive statistics analysis, Correlation, and Regression
were used for this study. The findings of the study found that the level of competence
of Information Technology (IT) Officers and Assistants Officers was moderate. At the
same time, the results of the Correlation analysis show that there is a positive and
robust relationship between individual characteristics, organizational climate, and the
nature of work towards moderate professional competency. In addition, the results of
the Regression analysis indicate that the nature of work has the most significant
impact on the professional competency of Information Technology (IT) Officers and
Assistants Officers. The results of this study can contribute significantly to improving
the level of competence among them. This study also proposes several further studies
by examining other factors that also affect the competencies of Information
Technology (IT) Officers and Assistants Officers.
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