The relationship between corporate image, customer satisfaction and customer loyalty : the case study of coca-cola company in the Gambia
The Coca-Cola Company in the Gambia faces various challenges especially in relation to customer loyalty. Many customers boycott the company's products due to religious sensitivity. This problem affects the company's productivity, which might be due to ineffective marketing strategies. The...
| Main Author: | Jallow, Hawa (Author) |
|---|---|
| Corporate Author: | Universiti Sultan Zainal Abidin . Faculty of Business and Management |
| Format: | Thesis Book |
| Subjects: | |
| Online Access: | https://eperpustakaan.unisza.edu.my/equip-udm/English/home.jsp |
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