The effect of quality management on patient loyalty in selected Jordanian private hospitals
The effect of quality management (QM) on customer satisfaction, customer loyalty, and quality of health service has been emphasised by numerous researchers. Several studies have been carried out, including in Jordanian hospitals. According to the Ministry of Health Jordan, revenue from the medical t...
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| Format: | Thesis Book |
| Language: | English |
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Table of Contents:
- 1. Introduction
- 2. Literature review
- 3. Methodology
- 4. Findings
- 5. Discussion, implications and conclusions