The effect of quality management on patient loyalty in selected Jordanian private hospitals

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The effect of quality management on patient loyalty in selected Jordanian private hospitals

The effect of quality management (QM) on customer satisfaction, customer loyalty, and quality of health service has been emphasised by numerous researchers. Several studies have been carried out, including in Jordanian hospitals. According to the Ministry of Health Jordan, revenue from the medical t...

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Bibliographic Details
Main Author:	Al-Mhasnah, Anas Musleh Marzoq (Author)
Corporate Author:	Universiti Sultan Zainal Abidin . Faculty of Business and Management
Format:	Thesis Book
Language:	English
Subjects:	Universiti Sultan Zainal Abidin > Dissertations Universiti Sultan Zainal Abidin > Faculty of Business and Management > Dissertations Customer loyalty > Jordan Dissertations, Academic Health services accessibility > Jordan Total quality management > Jordan

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