Effective crisis communication : moving from crisis to opportunity

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Effective crisis communication : moving from crisis to opportunity

Bibliographic Details
Main Authors:	Ulmer, Robert R. , 1969- (Author), Seeger, Matthew W. [ (Matthew Wayne)] , 1957- (Author), Sellnow, Timothy L. [ (Timothy Lester)] , 1960- (Author)
Format:	Book
Language:	English
Published:	Thousand Oaks : Sage Publications 2019
Edition:	Fourth Edition
Subjects:	Communication in management Communication in organizations Crisis management Emergency management

Table of Contents:

1.Defining crisis communication
2. Understanding crisis communication theory and practice
3. Lessons on effective crisis communication
4. Applying the lessons to produce effective crisis communication
5. Lessons on managing crisis uncertainty effectively
6. Applying the lessons for managing crisis uncertainty effectively
7. Lessons on effective crisis leadership
8. Applying the lessons for developing effective crisis leadership
9. Learning through failure
10. Risk communication
11. Responding to the ethical demands of crisis
12. Faciliting renewal through effective crisis communication