The effect of customer perceived value and service quality on students' loyalty a case study of Linton University College, Malaysia
| Main Author: | Badeggi, Mohamed Shuaibu (Author) |
|---|---|
| Corporate Author: | Universiti Sultan Zainal Abidin Faculty of Business and Management |
| Format: | Book |
| Language: | English |
| Subjects: |
Similar Items
The influence of service quality, customer satisfaction and bank image on customer loyalty in Palestinian Islamic banks
by: Alnaser, Feras Mohammad
by: Alnaser, Feras Mohammad
Harvard business review on increasing customer loyalty
Published: (2011)
Published: (2011)
Pelanggan setia
by: Md. Ali Berahim
Published: (2010)
by: Md. Ali Berahim
Published: (2010)
Unlocking the customer value chain : how decoupling drives consumer disruption
by: Teixeira, Thales S., et al.
Published: (2019)
by: Teixeira, Thales S., et al.
Published: (2019)
The mediating role of customer satisfaction in the relationship between corporate social responsibility, corporate image and customer loyalty
by: Mkheimer, Ibrahim Mohammad
by: Mkheimer, Ibrahim Mohammad
Customer first : a strategy for quality service
by: Walker, Denis
Published: (1990)
by: Walker, Denis
Published: (1990)
The relationship between corporate image, customer satisfaction and customer loyalty : the case study of coca-cola company in the Gambia
by: Jallow, Hawa
by: Jallow, Hawa
Customers' satisfaction towards secretarial services provided by 'A to Z accounting and secretarial services' : a case study
by: Rosmolyati Mohmad
Published: (2005)
by: Rosmolyati Mohmad
Published: (2005)
A study on customers' satisfaction : The case of Mcdonald's
by: Hazri Izwan Hashim
Published: (2004)
by: Hazri Izwan Hashim
Published: (2004)
5 star service : how to deliver exceptional customer service
by: Heppell, M.
Published: (2010)
by: Heppell, M.
Published: (2010)
A study on customers' satisfaction on the services received at HUSM (Hospital Universiti Sains Malaysia)
by: Mohd Nuzul Hisham Abdullah
Published: (2004)
by: Mohd Nuzul Hisham Abdullah
Published: (2004)
Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program
by: Anton, Jon
Published: (1997)
by: Anton, Jon
Published: (1997)
The determinant of brand loyalty towards men apparel from the perception of customer in Kuala Terengganu
by: Mohd Azizi Abdullah
Published: (2005)
by: Mohd Azizi Abdullah
Published: (2005)
The Apple experience : [electronic resource] : secrets to building insanely great customer loyalty
by: Gallo, Carmine
Published: (2012)
by: Gallo, Carmine
Published: (2012)
Customer satisfaction in hotel industry at Kuala Terengganu : Primula Beach Resort
by: Mohd Zaidie Mohd Taza
Published: (2004)
by: Mohd Zaidie Mohd Taza
Published: (2004)
Keeping customers
by: Shapiro, Benson P., et al.
Published: (1993)
by: Shapiro, Benson P., et al.
Published: (1993)
Customer satisfaction : the other half of your job
by: Scott, Dru
Published: (1988)
by: Scott, Dru
Published: (1988)
Seeking customers
by: Shapiro, Benson P., et al.
Published: (1993)
by: Shapiro, Benson P., et al.
Published: (1993)
The mediating effects of student satisfaction on the relationship between organisational image, service quality and students' loyalty in higher education institutions in Kano State, Nigeria
by: Ado Ismail Sabo
by: Ado Ismail Sabo
Magnet marketing : the ultimate strategy for attracting and holding customers
by: Graham, John R. [ (John Rushton)] , 1931-, et al.
Published: (1991)
by: Graham, John R. [ (John Rushton)] , 1931-, et al.
Published: (1991)
Connor [ the ISO 9001: 2000 road movie leadership skills for customer satisfaction
by: Bertsos, Nick, et al.
Published: (2003)
by: Bertsos, Nick, et al.
Published: (2003)
A study on effective service quality towards customer loyalty of Permai Park Inn Hotel
by: Zainab Chik
Published: (2000)
by: Zainab Chik
Published: (2000)
Customer behaviour : consumer behaviour and beyond
by: Widing, Robert
Published: (2003)
by: Widing, Robert
Published: (2003)
The effect of quality management on patient loyalty in selected Jordanian private hospitals
by: Al-Mhasnah, Anas Musleh Marzoq
by: Al-Mhasnah, Anas Musleh Marzoq
Quality service : how America's top companies are competing in the customer-service revolution ... and how you can too
by: Denton, D. Keith
Published: (1994)
by: Denton, D. Keith
Published: (1994)
Satisfaction : a behavioral perspective on the consumer
by: Oliver, Richard L.
Published: (1997)
by: Oliver, Richard L.
Published: (1997)
A study on the customer perception toward the service quality offered by the Square Point Hotel to create customer loyalty
by: Yusnida Asmah Mohd Yunus
Published: (2000)
by: Yusnida Asmah Mohd Yunus
Published: (2000)
Competing globally through customer value : the management of strategic suprasystems
by: Bounds, Gregory M., et al.
Published: (1991)
by: Bounds, Gregory M., et al.
Published: (1991)
Value and strategy : competing successfully in the nineties
by: Shenkman, Michael H.
by: Shenkman, Michael H.
Customer engineering cutting-edge selling strategies
by: Frigstad, David B.
Published: (1995)
by: Frigstad, David B.
Published: (1995)
The customers attitudes towards e-banking services : a case study of Mayban Finance Berhad, Kuala Terengganu
by: Zamiruddin Abdul Manaf
Published: (2004)
by: Zamiruddin Abdul Manaf
Published: (2004)
Buying styles : simple lessons in selling the way your customer buys
by: Wilkinson, Michael , 1957-
Published: (2009)
by: Wilkinson, Michael , 1957-
Published: (2009)
Buying styles [electronic resource] : simple lessons in selling the way your customer buys
by: Wilkinson, Michael , 1957-
Published: (2009)
by: Wilkinson, Michael , 1957-
Published: (2009)
Guide to customer surveys : sample questionnaires and detailed guidelines for creating effective surveys
by: Spunt, Trevor M.
Published: (1999)
by: Spunt, Trevor M.
Published: (1999)
Customer retention through quality leadership : the Baxter approach
by: Auld, David D. , 1940-, et al.
Published: (1992)
by: Auld, David D. , 1940-, et al.
Published: (1992)
Customer satisfaction with green initiatives in Malaysian hotels
by: Yusnita Yusof
by: Yusnita Yusof
Customer perceptions of service quality provided by Petroleum Nasional Berhad (PETRONAS)
by: Muhammad Hanapi Sidek
Published: (2000)
by: Muhammad Hanapi Sidek
Published: (2000)
Listening to the voice of the market : how to increase market share and satisfy current customers
by: Reidenbach, R. Eric
Published: (2010)
by: Reidenbach, R. Eric
Published: (2010)
Successful customer service
by: Rowson, Pauline
Published: (2010)
by: Rowson, Pauline
Published: (2010)
Measuring customer service effectiveness
by: Cook, Sarah , 1955-
Published: (2004)
by: Cook, Sarah , 1955-
Published: (2004)
Similar Items
-
The influence of service quality, customer satisfaction and bank image on customer loyalty in Palestinian Islamic banks
by: Alnaser, Feras Mohammad -
Harvard business review on increasing customer loyalty
Published: (2011) -
Pelanggan setia
by: Md. Ali Berahim
Published: (2010) -
Unlocking the customer value chain : how decoupling drives consumer disruption
by: Teixeira, Thales S., et al.
Published: (2019) -
The mediating role of customer satisfaction in the relationship between corporate social responsibility, corporate image and customer loyalty
by: Mkheimer, Ibrahim Mohammad