The effects of behavioral factors on organizational citizenship behavior of employees in five star hotels in Jordan
Hospitality industry is a highly competitive service sector in the world. In order to maintain growth and survival in the highly competitive environment, the service providers need to have competitive edge over their competitors by delivering servicesbeyond customers' expectation. Thus, employe...
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| Format: | Thesis Book |
| Language: | English |
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Table of Contents:
- 1. Introduction
- 2. Literature review
- 3. Research methodology
- 4. Results and finding
- 5. Conclusion and recommendations