The influence of service quality, customer satisfaction and bank image on customer loyalty in Palestinian Islamic banks

The influence of service quality, customer satisfaction and bank image on customer loyalty in Palestinian Islamic banks

Customer loyalty in Islamic banking has been a major concern to practitioners due to increasing local and global competition from conventional and Islamic banks. The Islamic banking sector in Palestine has been seen at the lowest level in terms ofnumber, clients and assets compared to conventi...

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Bibliographic Details
Main Author: Alnaser, Feras Mohammad (Author)
Corporate Author: Universiti Sultan Zainal Abidin . Faculty of Business and Management
Format: Thesis Book
Language:English
Subjects:
Universiti Sultan Zainal Abidin > Faculty of Business and Management > Dissertations
Universiti Sultan Zainal Abidin > Dissertations
Dissertations, Academic
Customer services
Consumer satisfaction
Banks and banking > Customer services
Customer loyalty
Consumer satisfaction > Palestine
Table of Contents:
  • 1. Introduction
  • 2. Literature review
  • 3. Theoretical framework and hypotheses development
  • 4. Research methodology
  • 5. Data analysis results
  • 6. Discussion and conclusion

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