The effects of personal attributes and flight safety on passenger satisfaction mediating role of inflight service quality - Rosnah Ibrahim; Universiti Sultan Zainal Abidin Faculty of Business and Management (2018)
Keywords: Universiti Sultan Zainal Abidin -- Faculty of Business and Management -- Dissertations; Universiti Sultan Zainal Abidin -- Dissertations; Airlines; Airlines -- Management -- Malaysia; Airlines -- Safety measures