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180705s2018 my eng |
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|a UniSZA
|e rda
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|a HD9980.5
|b R33 2018
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|a HD9980.5
|b R33 2018
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|a Rabiatul Nabila Che Johar ,
|e author
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|a The implementation of queuing theory for the optimization of service counter case study of Pos Malaysia Berhad
|c Rabiatul Nabila binti Che Johar
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|c 2018
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| 300 |
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|a x, 69 leaves :
|b illustrations (some colour) ;
|c 30 cm.
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|a text
|2 rdacontent
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|a unmediated
|2 rdamedia
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|a volume
|2 rdacarrier
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|a Thesis (Degree of Master in Business Administration) - Universiti Sultan Zainal Abidin, 2018
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|a Includes bibliographical references (p. lxx-lxxv)
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|a 1. Introduction to the research -- 2. Literature review and research framework -- 3. Pos Malaysia Bhd. and Queuing theory -- 4. Research methodology -- 5. Result and discussion -- 6. Conclusion
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| 520 |
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|a Today, everything is about on what is posted on the internet. Life evolved around it and people search and gets information from the internet. Thus, when a negative comments and feedbacks were posted on the internet, it is important that the businesses respond to it as quickly as possible. Pos Malaysia Bhd. has been receiving negative comments on their social media and other consumer platform such as Aduan Rakyat and Kementerian Komunikasi dan Multimedia Malaysia. One of the most frequent comments made is about the insuffieciency of their service counter. This paper in estigate the complaints by observing one of its busiest branch which located at Wangsamaju. Based on the data gathered, the waiting time in this branch exceeded 10 minutes waiting time that customer prefer. In fact, on the busiest day of the week, the queue is so long that the waiting time for each customer reach one hour. The data is run in a QM for Windows application and the research suggested that Pos Malaysia Wangsamaju branch to use one of it 'Kaunter Poslaju' as 'Kaunter Pelbagai' in order to reduce the waiting time.
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|a Universiti Sultan Zainal Abidin
|x Dissertations
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| 610 |
2 |
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|a Universiti Sultan Zainal Abidin
|x Faculty of Business and Management
|v Dissertations
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| 650 |
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|a Queuing theory
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| 650 |
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|a Service industries
|x Management
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| 655 |
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|a Dissertations, Academic
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2 |
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|a Universiti Sultan Zainal Abidin .
|b Faculty of Business and Management
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|a 1000173777
|b Thesis
|c Reference
|e Gong Badak Campus
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