The management and control of quality
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Australia :
South-Western Cengage Learning
c2011
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| Edition: | Eighth edition |
| Subjects: |
Table of Contents:
- 1. Introduction
- 2. Total quality in organizations
- 3. Philosophies and frameworks
- 4. Leadership and strategic planning
- 5. Focusing on customers
- 6. High performance workforce management
- 7. Process management
- 8. Performance measurement and information management
- 9. Building and sustaining performance excellence in organizations
- 10. Statistical thinking and applications
- 11. Six sigma and process improvement
- 12. Design for quality and product excellence
- 13. Statistical process control