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171023s2011 at eng |
| 020 |
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|a 0538452609
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| 020 |
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|a 9780538452601
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| 040 |
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|a UniSZA
|e rda
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0 |
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|a TS156
|b .E93 2011
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| 090 |
0 |
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|a TS156
|b .E93 2011
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| 100 |
1 |
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|a Evans, James R. [
|q (James Robert)] ,
|d 1950- ,
|e author
|
| 245 |
1 |
4 |
|a The management and control of quality
|c James R. Evans, William M. Lindsay
|
| 250 |
|
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|a Eighth edition
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| 264 |
|
1 |
|a Australia :
|b South-Western Cengage Learning
|c c2011
|
| 300 |
|
|
|a xxiii, 743 pages. :
|b illustrations. ;
|c 25 cm.
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| 336 |
|
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|a text
|2 rdacontent
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| 337 |
|
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|a unmediated
|2 rdamedia
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| 338 |
|
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|a volume
|2 rdacarrier
|
| 504 |
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|a Includes bibliographical references and index
|
| 505 |
0 |
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|a 1. Introduction -- 2. Total quality in organizations -- 3. Philosophies and frameworks -- 4. Leadership and strategic planning -- 5. Focusing on customers -- 6. High performance workforce management -- 7. Process management -- 8. Performance measurement and information management -- 9. Building and sustaining performance excellence in organizations -- 10. Statistical thinking and applications -- 11. Six sigma and process improvement -- 12. Design for quality and product excellence -- 13. Statistical process control
|
| 650 |
|
0 |
|a Quality assurance
|
| 650 |
|
0 |
|a Quality control
|
| 650 |
|
0 |
|a Total quality management
|
| 700 |
1 |
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|a Lindsay, William M. ,
|e editor
|
| 999 |
|
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|a 1000172517
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|