TQM : leadership for the quality transformation
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| Format: | Book |
| Language: | English |
| Series: | ASQC total quality management series, v. 1.
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Table of Contents:
- 1. Qualify America - where are we?
- 2. TQM - Getting started
- 3. TQM as a leadership environment
- 4. Leadership vs. management - The difference
- 5. Leadership by choice
- 6. Leadership style
- 7. Initial leadership styles
- 8. Participative leadership-team involvement
- 9. Delegation - The power style
- 10. Power and influence
- 11. Empowerment
- 12. The personal side of communicating quality
- 13. The formal aspects of communicating quality
- 14. Visioning
- 15. Creating a quality environment
- 16. Conflict resolution
- 17. Difficult people