TQM : leadership for the quality transformation - Johnson, Richard S. (Kuala Lumpur, Malaysia : Synergy Book International, 1997)
1. Qualify America - where are we? -- 2. TQM - Getting started -- 3. TQM as a leadership environment -- 4. Leadership vs. management - The difference -- 5. Leadership by choice -- 6. Leadership style -- 7. Initial leadership styles -- 8. Participative leadership-team involvement -- 9. Delegation - The power style -- 10. Power and influence -- 11. Empowerment -- 12. The personal side of communicating quality -- 13. The formal aspects of communicating quality -- 14. Visioning -- 15. Creating a quality environment -- 16. Conflict resolution -- 17. Difficult people
Includes bibliographical references and index
Keywords: Management; Total quality management