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20200810.0 |
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171005s1997 my eng |
| 020 |
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|a 9838999490
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| 040 |
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|a UniSZA
|e rda
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| 050 |
0 |
0 |
|a HD62.15
|b J64 1997
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| 090 |
0 |
0 |
|a HD62.15
|b J64 1997
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| 100 |
1 |
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|a Johnson, Richard S. ,
|e author
|
| 245 |
0 |
0 |
|a TQM :
|b leadership for the quality transformation
|c Richard S. Johnson
|
| 264 |
|
0 |
|a Kuala Lumpur, Malaysia :
|b Synergy Book International
|c c1997
|
| 300 |
|
|
|a xxi, 342 pages :
|b illustrations ;
|c 21 cm.
|
| 336 |
|
|
|a text
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|2 rdamedia
|
| 338 |
|
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|a volume
|2 rdacarrier
|
| 490 |
1 |
|
|a ASQC total quality management series, v. 1.
|
| 504 |
|
|
|a Includes bibliographical references and index
|
| 505 |
0 |
|
|a 1. Qualify America - where are we? -- 2. TQM - Getting started -- 3. TQM as a leadership environment -- 4. Leadership vs. management - The difference -- 5. Leadership by choice -- 6. Leadership style -- 7. Initial leadership styles -- 8. Participative leadership-team involvement -- 9. Delegation - The power style -- 10. Power and influence -- 11. Empowerment -- 12. The personal side of communicating quality -- 13. The formal aspects of communicating quality -- 14. Visioning -- 15. Creating a quality environment -- 16. Conflict resolution -- 17. Difficult people
|
| 650 |
|
0 |
|a Management
|
| 650 |
|
0 |
|a Total quality management
|
| 999 |
|
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|a 1000172452
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|