The global quality management system : improvement through systems thinking
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| Format: | Book |
| Language: | English |
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Boca Raton, Florida :
CRC Press, Taylor & Francis Group ,
c2016
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Table of Contents:
- 1. Homage to quality and lean six sigma gurus origins of quality
- 2. Quality management system as a management strategy
- 3. Quality management system
- 4. Identification and improvement of processes
- 5. Global quality audit processes
- 6. Global quality management system processes
- 7. Fast customer response
- 8. Problem solving
- 9. Drill deep/drill wide method for permanent corrective action
- 10. Quality operating system : the engine that perpetuates continuous improvement
- 11. Conclusion