Services marketing : concepts, strategies & cases

Bibliographic Details
Main Authors: Hoffman, K. Douglas (Author), Bateson, Jason E. G. (Author)
Format: Book
Language:English
Published: Boston, Massachusetts : Cengage Learning , c2017
Edition:5th ed
Subjects:
Description
Physical Description:xv, 458p. : ill. (some col.) ; 26 cm.
Bibliography:Includes bibliographical references and index
ISBN:1285429788
9781285429786