http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Management and organisations in social work
1. The nature of organisations delivering social work and social care : structure and cultures -- 2. Management, leadership and change management in social care -- 3. Working within the organisational performance and regulatory framework : quality assurance systems -- 4. Service user involvement and customer care -- 5. Resource management in social care organisations -- 6. The organisational equalities framework -- 7. Dignity at work -- 8. Learning organisations
Includes bibliographical references (p. 151-167) and index