Communication & interpersonal skills in social work
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
California :
Sage Publications Inc. ,
c2014
|
| Edition: | 4th ed. |
| Subjects: |
Table of Contents:
- 1. Communication skills : don't they just come naturally
- 2. What do we know about effective communication
- 3. The human face of social work : understanding emotions, intentions and non-verbal communication
- 4. Getting started
- 5. Making progress and managing endings
- 6. Communicating with children
- 7. Working with families
- 8. Working with groups
- 9. Working with people with additional communication needs : communicative minorities
- 10. Safety and risk : working with hostility and deception
- 11. The demands and rewards of interpersonal work