http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Communication & interpersonal skills in social work
Communication and interpersonal skills in social work
1. Communication skills : don't they just come naturally -- 2. What do we know about effective communication -- 3. The human face of social work : understanding emotions, intentions and non-verbal communication -- 4. Getting started -- 5. Making progress and managing endings -- 6. Communicating with children -- 7. Working with families -- 8. Working with groups -- 9. Working with people with additional communication needs : communicative minorities -- 10. Safety and risk : working with hostility and deception -- 11. The demands and rewards of interpersonal work
Includes bibliographical references (p.215 - 225) and index