Awareness, practices and treatment of extra-role behaviour (ERB) in performance measurement systems (PMS) of Malaysian small and medium enterprises (SME)
| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Thesis Book |
| Language: | English |
| Subjects: |
Table of Contents:
- 1. Introduction
- 2. Performance measurement system (PMS) and Extra-Role Behaviour (ERB)
- 3. Methodology
- 4. Quantitative evidence
- 5. Qualitative data collection - six Malaysian SMEs case studies
- 6. Cross-case analysis
- 7. Summary and conclusions