Improving performance and enhancing competitiveness : in search of innovative solutions
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Pulau Pinang, Malaysia :
Penerbit Universiti Sains Malaysia ,
c2013
|
| Series: | School imprint series
|
| Subjects: |
Table of Contents:
- 1. Improving customer satisfaction on delivery and distribution management in a manufacturing company
- 2. Enhancing service desk performance in delivering superior customer service
- 3. Improving skills in the technical and support group of an engineering company
- 4. KCM College, Penang : improving enrollment to ensure sustainability