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20141217093000.0 |
| 008 |
141214s2013 my eng |
| 020 |
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|a 9789838615839
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|a 9838615838
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|a HD58.9
|b .I47 2013
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|a HD58.9
|b .I47 2013
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| 245 |
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|a Improving performance and enhancing competitiveness :
|b in search of innovative solutions
|c editors Siti-Nabiha Abdul Khalid, Fathyah Hashim, Christopher Richardson
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| 260 |
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|a Pulau Pinang, Malaysia :
|b Penerbit Universiti Sains Malaysia ,
|c c2013
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| 300 |
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|a xix, 123 p. :
|b ill. ;
|c 25cm.
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| 490 |
1 |
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|a School imprint series
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| 504 |
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|a Includes bibliographical references and index
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| 505 |
0 |
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|a 1. Improving customer satisfaction on delivery and distribution management in a manufacturing company -- 2. Enhancing service desk performance in delivering superior customer service -- 3. Improving skills in the technical and support group of an engineering company -- 4. KCM College, Penang : improving enrollment to ensure sustainability
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| 650 |
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|a Consumer satisfaction
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| 650 |
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0 |
|a Industrial productivity
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| 650 |
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0 |
|a Organizational effectiveness
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| 650 |
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0 |
|a Performance
|x Measurement
|
| 700 |
0 |
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|a Fathyah Hashim ,
|e author
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| 700 |
0 |
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|a Siti Nabiha Abdul Khalid ,
|e author
|
| 700 |
1 |
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|a Richardson, Christopher ,
|e author
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| 999 |
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|a 1000131036
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
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