Crucial confrontations [ tools for resolving broken promises, violated expectations, and bad behavior

Bibliographic Details
Main Author: Patterson, Kerry (Author)
Format: Book
Language:English
Published: New York : McGraw Hill , 2005
Subjects:
Online Access:McGraw Hill

MARC

LEADER 00000cam a2200000 7i4500
001 0000087767
005 20150520.0
008 141113s2005 nyu eng
020 |a 0071446524 
020 |a 0071457232 (e-book) 
020 |a 0071829318 
020 |a 0071830596 
020 |a 9780071457231 (e-book) 
020 |a 9780071829311 
020 |a 9780071830591 
050 0 0 |a HM1121   |b .C78 2005 
090 0 0 |a HM1121   |b .C78 2005 
245 1 0 |a Crucial confrontations [  |h electronic resource] :   |b tools for resolving broken promises, violated expectations, and bad behavior   |c Kerry Patterson ... [et al.] 
260 |a New York :   |b McGraw Hill ,   |c 2005 
300 |a 1 online resource :   |b ill. 
504 |a Includes bibliographical references and index 
650 0 |a Interpersonal communication 
650 0 |a Interpersonal confrontation 
650 0 |a Interpersonal relations 
700 1 |a Patterson, Kerry ,   |e author 
856 4 0 |3 McGraw Hill   |u http://mhebooklibrary.com/doi/book/10.1036/0071446524 
999 |a 1000163323   |b Electronic Book   |c Electronic Resource   |e Gong Badak Campus