APA (7th ed.) Citation

Patterson, K. (2005). Crucial confrontations [: Tools for resolving broken promises, violated expectations, and bad behavior. McGraw Hill.

Chicago Style (17th ed.) Citation

Patterson, Kerry. Crucial Confrontations [: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. New York: McGraw Hill, 2005.

MLA (9th ed.) Citation

Patterson, Kerry. Crucial Confrontations [: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. McGraw Hill, 2005.

Warning: These citations may not always be 100% accurate.