Crucial conversations [ tools for talking when stakes are high
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill ,
c2002
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| Subjects: | |
| Online Access: | McGraw Hill |
Table of Contents:
- 1. What's a crucial conversation
- 2. Mastering crucial conversations
- 3. Start with heart
- 4. Learn to look
- 5. Make it safe
- 6. Master my stories
- 7. State my path
- 8. Explore others' paths
- 9. Move to action
- 10. Putting it all together
- 11. Yeah, but
- 12. Change your life