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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000087343 |
| 005 |
20150518093000.0 |
| 008 |
141110s2002 nyu eng |
| 020 |
|
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|a 0071401946
|
| 020 |
|
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|a 0071415831 (e-book)
|
| 020 |
|
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|a 9780071401944
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| 020 |
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|a 9780071415835 (e-book)
|
| 050 |
0 |
0 |
|a BF637.C45
|b C78 2002
|
| 090 |
0 |
0 |
|a BF637.C45
|b C78 2002
|
| 245 |
0 |
0 |
|a Crucial conversations [
|h electronic resource] :
|b tools for talking when stakes are high
|c Kerry Patterson ... [et al.]
|
| 260 |
|
|
|a New York :
|b McGraw-Hill ,
|c c2002
|
| 300 |
|
|
|a 1 online resource :
|b ill.
|
| 504 |
|
|
|a Includes bibliographical references and index
|
| 505 |
0 |
|
|a 1. What's a crucial conversation -- 2. Mastering crucial conversations -- 3. Start with heart -- 4. Learn to look -- 5. Make it safe -- 6. Master my stories -- 7. State my path -- 8. Explore others' paths -- 9. Move to action -- 10. Putting it all together -- 11. Yeah, but -- 12. Change your life
|
| 650 |
|
0 |
|a Communication
|
| 650 |
|
0 |
|a Interpersonal communication
|
| 650 |
|
0 |
|a Interpersonal relations
|
| 700 |
1 |
|
|a Patterson, Kerry ,
|e author
|
| 856 |
4 |
0 |
|3 McGraw Hill
|u http://mhebooklibrary.com/doi/book/10.1036/9780071415835
|
| 999 |
|
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|a 1000163320
|b Electronic Book
|c Electronic Resource
|e Gong Badak Campus
|