Crucial conversations [ tools for talking when stakes are high

Bibliographic Details
Main Author: Patterson, Kerry (Author)
Format: Book
Language:English
Published: New York : McGraw-Hill , c2002
Subjects:
Online Access:McGraw Hill
Description
Physical Description:1 online resource : ill.
Bibliography:Includes bibliographical references and index
ISBN:0071401946
0071415831 (e-book)
9780071401944
9780071415835 (e-book)