Crucial conversations tools for talking when stakes are high
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
McGraw-Hill
c2002
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| Online Access: | McGraw Hill |
| Physical Description: | 1 online resource ill. |
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| ISBN: | 0071401946 0071415831 (e-book) 9780071401944 9780071415835 (e-book) |