Crucial conversations [ tools for talking when stakes are high
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill ,
c2002
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| Subjects: | |
| Online Access: | McGraw Hill |
| Physical Description: | 1 online resource : ill. |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0071401946 0071415831 (e-book) 9780071401944 9780071415835 (e-book) |