APA (7th ed.) Citation

Michelli, J. A.. (2007). The Starbucks experience [: 5 principles for turning ordinary into extraordinary. McGraw Hill.

Chicago Style (17th ed.) Citation

Michelli, Joseph A. The Starbucks Experience [: 5 Principles for Turning Ordinary into Extraordinary. New York: McGraw Hill, 2007.

MLA (9th ed.) Citation

Michelli, Joseph A. The Starbucks Experience [: 5 Principles for Turning Ordinary into Extraordinary. McGraw Hill, 2007.