Prescription for excellence [ leadership lessons for creating a world-class customer experience from UCLA Health System
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry
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| Format: | Electronic Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill ,
c2011
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| Online Access: | McGraw Hill |
Table of Contents:
- 1. UCLA Health System experience
- 2. Care takes vision, clarity and consistency
- 3. Never enough care
- 4. Setting the foundation
- 5. Safety : science, selection and challenge
- 6. Delivering exceptional outcomes here and now
- 7. Quality for less and for all
- 8. High-Value innovation
- 9. Transformative evolution
- 10. Service Excellence
- 11. Sustainable success through service without bounds
- 12. Your follow-up care plan