Prescription for excellence [ leadership lessons for creating a world-class customer experience from UCLA Health System

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Prescription for excellence [ leadership lessons for creating a world-class customer experience from UCLA Health System

Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry

Bibliographic Details
Main Author:	Michelli, Joseph A. , 1960- (Author)
Format:	Electronic Book
Language:	English
Published:	New York : McGraw-Hill , c2011
Subjects:	Leadership Medical care Success in business Total quality management
Online Access:	McGraw Hill

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