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00000cam a2200000 7i4500 |
| 001 |
0000087238 |
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20150305093000.0 |
| 008 |
141110s2011 nyu eng |
| 020 |
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|a 0071773541
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| 020 |
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|a 0071773908
|
| 020 |
|
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|a 0071780459
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| 020 |
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|a 9780071773546
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| 020 |
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|a 9780071773904
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| 020 |
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|a 9780071780452
|
| 050 |
0 |
0 |
|a R728.2
|b .M53 2011
|
| 090 |
0 |
0 |
|a R728.2
|b .M53 2011
|
| 100 |
1 |
|
|a Michelli, Joseph A. ,
|d 1960- ,
|e author
|
| 245 |
1 |
0 |
|a Prescription for excellence [
|h [electronic resource]] :
|b leadership lessons for creating a world-class customer experience from UCLA Health System
|c Joseph A. Michelli
|
| 260 |
|
|
|a New York :
|b McGraw-Hill ,
|c c2011
|
| 300 |
|
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|a 1 online resource :
|b ill.
|
| 500 |
|
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|a "Prepared with the assistance of UCLA Health System"--T.p.verso
|
| 504 |
|
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|a Includes bibliographical references and index
|
| 505 |
0 |
|
|a 1. UCLA Health System experience -- 2. Care takes vision, clarity and consistency -- 3. Never enough care -- 4. Setting the foundation -- 5. Safety : science, selection and challenge -- 6. Delivering exceptional outcomes here and now -- 7. Quality for less and for all -- 8. High-Value innovation -- 9. Transformative evolution -- 10. Service Excellence -- 11. Sustainable success through service without bounds -- 12. Your follow-up care plan
|
| 520 |
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|a Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry
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| 650 |
|
0 |
|a Leadership
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| 650 |
|
0 |
|a Medical care
|
| 650 |
|
0 |
|a Success in business
|
| 650 |
|
0 |
|a Total quality management
|
| 856 |
4 |
0 |
|3 McGraw Hill
|u http://mhebooklibrary.com/doi/book/10.1036/9780071773904
|
| 999 |
|
|
|a 1000163257
|b Electronic Book
|c Electronic Resource
|e Gong Badak Campus
|