Prescription for excellence [ leadership lessons for creating a world-class customer experience from UCLA Health System
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry
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| Format: | Electronic Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill ,
c2011
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| Subjects: | |
| Online Access: | McGraw Hill |
| Summary: | Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry |
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| Item Description: | "Prepared with the assistance of UCLA Health System"--T.p.verso |
| Physical Description: | 1 online resource : ill. |
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0071773541 0071773908 0071780459 9780071773546 9780071773904 9780071780452 |