APA (7th ed.) Citation

Michelli, J. A. (2011). Prescription for excellence: Leadership lessons for creating a world-class customer experience from UCLA Health System. McGraw-Hill.

Chicago Style (17th ed.) Citation

Michelli, Joseph A. Prescription for Excellence: Leadership Lessons for Creating a World-class Customer Experience from UCLA Health System. New York: McGraw-Hill, 2011.

MLA (9th ed.) Citation

Michelli, Joseph A. Prescription for Excellence: Leadership Lessons for Creating a World-class Customer Experience from UCLA Health System. McGraw-Hill, 2011.