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| 001 |
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20150305093000.0 |
| 008 |
141110s2012 nyu eng |
| 020 |
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|a 0071793216
|
| 020 |
|
|
|a 9780071793216
|
| 050 |
0 |
0 |
|a HF5415.5
|b .G35 2012
|
| 090 |
0 |
0 |
|a HF5415.5
|b .G35 2012
|
| 100 |
1 |
|
|a Gallo, Carmine ,
|e author
|
| 245 |
1 |
4 |
|a The Apple experience :
|b [electronic resource] :
|b secrets to building insanely great customer loyalty
|c Carmine Gallo
|
| 260 |
|
|
|a New York :
|b McGraw-Hill ,
|c c2012
|
| 300 |
|
|
|a 1 online resource :
|b ill.
|
| 504 |
|
|
|a Includes bibliographical references and index
|
| 505 |
0 |
|
|a 1. Inspiring your internal customer -- 2. Serving your external customer
|
| 520 |
|
|
|a Reveals the secrets to the pioneering brand's unparalleled success during one of the most difficult retail environments in decades. In this title, the author uncovers the five steps of service that the company's customer-facing employees follow in Apple Stores to engage customers
|
| 650 |
|
0 |
|a Consumer satisfaction
|
| 650 |
|
0 |
|a Creative thinking
|
| 650 |
|
0 |
|a Customer services
|
| 856 |
4 |
0 |
|3 McGraw Hill
|u http://mhebooklibrary.com/doi/book/10.1036/9780071793216
|
| 999 |
|
|
|a 1000163241
|b Electronic Book
|c Electronic Resource
|e Gong Badak Campus
|