The essential Deming : leadership principles from the father of total quality
Offers articles, papers, lectures, and notes touching on a wide range of topics, but which focus on the author's overriding message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well
| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill ,
c2013
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| Subjects: | |
| Online Access: | McGraw Hill |
Table of Contents:
- 1. The world is being ruined by best efforts (best efforts without guidance lead to failure)
- 2. Quality is made in the boardroom (only top management can make the decisions necessary to assure quality)
- 3. By what method? (how can we bring about improvement?)
- 4. There is no such thing as instant pudding (Deming's 14 points for management)
- 5. A system must be managed (people are part of the system)
- 6. There is no substitute for knowledge (information is not knowledge)
- 7. Management is prediction (statistical thinking is required)
- 8. What happened in Japan?