http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
IM and SMS reference services for libraries
1. Introduction -- 2. Types of solutions available -- 3. Planning -- 4. Social mechanics -- 5. Implementation -- 6. Marketing -- 7. Best practices -- 8. Metrics -- 9. Developing Trends
Includes bibliographical references (p. 95-102) and index
Electronic reference services (Libraries)