Total quality management
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Batu Pahat, Johor, Malaysia :
Penerbit UTHM ,
c2013
|
| Subjects: |
Table of Contents:
- 1. History of quality
- 2. Seven quality controls tools
- 3. The statistical processcontrol
- 4. Continuous process improvement
- 5. Teamwork and empowerment
- 6. Customer and customer satisfaction
- 7. ISO 9000
- 8. ISO 14000
- 9. Total quality management
- 10. TQM case studies
- 11. Quality function deployment
- 12. Benchmarking